Archive for 2007

December 20th, 2007

Christmas retail sales: slump or channel shift?

As we approach Christmas many business analysts are making their forecasts and observations on retail sales. The British Retail Consortium offers a gloomy set up for Christmas with its November Sales Monitor reporting that retail sales in November added up to the worst sales growth in two years. Kevin Hawkins of the BRC adds, “This is the worst result for London since October 2005 and does not bode well for the run-up to Christmas”. Whilst interest rates are clearly part of this picture I think there may be other factors at work.

As we move into November and December consumers start thinking about Christmas shopping. For many years the only option was to wrap up warm and battle your way down city centre pavements. But now of course, that’s all changed. Consumers can sit at home or in the office (at lunchtime of course) and graze effortlessly from one online catalogue to another.

That this is happening should not come as any surprise. And certainly not to anyone who read Michael de Kare-Silver’s 1998 book “e-shock 2000″. They will find his predictions remarkably accurate. For example he predicted that electronic shopping would “achieve early critical mass by 2005″ and he quoted the UK Confederation of British Industry as saying that “the Internet technology available in ten years [2007] will be sufficient and widespread enough to outstrip the high street in terms of sales”.

On exactly the same day that the British Retail Consortium made its gloomy predictions, sentiments of an entirely different nature were made by the UK Interactive Media in Retail Group (IMRG). On Monday 10 December the IMRG reported that “more money was spent online in a minute than ever before, according to Retail Decisions, the card issuer and world leader in card fraud prevention and payment processing. UK online shoppers spent an estimated three quarters of a million pounds (£767,500) in just 60 seconds at nine minutes past one this lunchtime”.

As well as convenience factors, value and price factors are also at work. In its 1st December issue The Independent carried a report entitled “Where to log on for the best yuletide bargains”. The savings offered by online retailers in the Independent’s price survey made compelling reading. For example, an electric guitar was reported at £139 on the high street, but £105 (including delivery) from an online retailer. A basket of products costing £617 on the high street sold for £455 online. That makes online 25% cheaper as well as significantly more convenient.

I’d predict things will get worse on the high street, particularly in future run-ups to Christmas when consumers feel time pressure to buy before the holiday begins. I suppose there’s a couple of crumbs of comfort for retailers. Firstly, some have invested heavily in an online presence. While this may have had teething problems before de Kare-Silver’s ‘critical mass’ was reached, they must surely be thankful now. And secondly, we have not yet reached the prediction of Maurice Saatchi who claimed that, “In 30-40 years time (around 2030), there may be no shops at all”.

December 10th, 2007

Create your own bespoke version of Bob Dylan’s classic video for Subterranean Homesick Blues


This blog rarely reports on digital creative work, it’s usually about digital strategy, online media issues or search marketing - but this Bob Dylan messaging service by design agency Ten4design caught my eye. It allows you to create your own custom version of Bob Dylan’s classic card video for Subterranean Homesick Blues. Try it here.

On a topical note the day Led Zeppelin reform (10/12), the guy with the beard in this video looks like a younger lightweight version of Zeppelin’s very own stick wielding manager Peter Grant.

November 26th, 2007

Is losing customer data the only way to raise its profile?


So, a copy of the entire UK Child Benefit recipient database has gone missing. If you haven’t heard the story, a junior government employee is alleged to have put the entire database of 7 million families receiving the government’s Child Benefit - along with their bank account details - onto two CDs and somehow they’ve got lost in the post. They don’t appear to be at the location they were sent from, nor at the location they were sent to and not in the hands of the courier company who is supposed to have carried them.

It doesn’t surprise me that this has happened. Some might say it was bound to happen sooner or later. But this wasn’t the first time a database has gone missing and it certainly won’t be the last. Moreover, it’s certainly not the first time an organisation has unwittingly compromised the security of individuals on whom it holds sensitive personal data. In February of this year the Nationwide Building Society was fined £980,000 after a laptop containing 11m customer names was stolen from an employees home.

In my view, data is still a word that has lowly status in many organisations. It’s a technical word and everything associated with it tends to sit somewhere between the IT department and the Post Room - you know, that messy corner of the company where people get in at 7.30am and go home at 4.00pm. As a result, data is not a big topic of discussion in board rooms, unless of course, it gets lost. And that’s because someone does some digging and finds out that companies have a legal duty under the Data protection Act 1988 to look after it very carefully.

The Seventh principle of the Data Protection Act is the area that all companies and organisations should be highly familiar with. It states that “Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.” I wonder just how many MD’s, Marketing Directors or government ministers would be tongue-tied if you asked them to quote the Seventh Principle of the Data Protection Act?

Now we are in the Information Age, managers of all organisations should be fully aware of two things; First, they have specific responsibilities for customer data under the 1988 Act and second, that ignorance of the law is no defence. Data is serious stuff; it should be a board room topic not least because that’s where the buck has to stop when it gets lost.

November 15th, 2007

Colossus Restart


Today one of the world’s first digital computers, Colossus has been restarted at Bletchley Park after 14 years of reconstruction.

Colossus was designed and built in the 1940’s to crack German wartime codes. The restart is being given added atmosphere by German radio amateurs who will transmit authentic messages from Germany using an original German Lorenz SZ42 machine. Colossus will try to crack the code.

Apparently, anyone with their own computer who can receive the signal can join in the code-breaking fest. There are three levels of challenge based on the wheel settings of the Lorenz machine in Germany. First up is what could be considered the easier option (which I’d call extremely difficult if not impossible), then medium (which I’d call impossible) and finally “the Killer” (a challenge that could be compared to racing a wheelbarrow against a highly tuned Ferrari). Anyone who fancies having a go can find the transmission details here.

According to Tony Sale the leader of the rebuild project, “a virtual Colossus written to run on a Pentium 2 laptop takes about the same time to break a cipher as Colossus”. The Colossus team are expecting a result sometime tomorrow.

November 12th, 2007

The new white goods


Many marketers use the terms brown and white goods to describe electrical products. Historically white goods were fridges, freezers, washing machines and dishwashers. Brown good were things that I suppose where originally produced in bakerlite - radios, TVs and radiograms (remember, your granny may have had one like this).

But of course now Apple has redefined ownership of white. What were brown goods items have become white goods. I wonder if white goods will go brown?

November 8th, 2007

Radiohead new album sales

All sorts of conflicting stories about online sales of Radiohead’s new album In Rainbows. Consensus seems to be around 1m downloads with revenue per download at between $5 (£2.50) and $10 (£5)per sale. Apparently, Thom Yorke is keeping quiet. All I can say is a) I did register, but have forgotten to buy it and b) that’s what we used to pay for albums in the late 70’s.