If you are running a DRTV campaign it’s important to measure and analyse campaign performance in detail. Information gleaned from DRTV campaign analysis can inform subsequent DRTV campaign planning and performance. The main thrust of analysis work in DRTV is to measure the variables that can be realistically controlled in media planning and buying. Typically, these are the following criteria:
- Day of Week
- Time of Day
- Channel
- Programme type
- Time length of ad
- Position in break
- Position in programme
- Diminishing returns (audience size)
How does DRTV Spot Matching work?
The established way to undertake these analyses is to use a technique called “spot matching”.  In simple terms, spot matching involves matching two files with each other. The first file is the DRTV spot schedule which contains spot transmission times, programme, channels, audience size and timelength. The second file is the response file which contains information about inbound response, the time of calls, and often the outcome of those calls e.g. whether it resulted in an action with value (i.e. became a qualified lead) or the call failed (i.e. caller not interested, hoax, timewaster etc).
How are the response files matched and reported?
The files are matched using a response curve. It is generally accepted, from numerous research studies, that around 75% of DRTV calls occur within 15 minutes of spot transmission, and around 50-60%% occur within around 7-8 minutes.  By overlaying the response curve across every spot, it is possible to allocate calls to spots throughout the whole DRTV transmission schedule. When call volumes have been “attached” to each spot transmission, it is then possible to establish the call response rates for each spot.  This then enables reporting by time of day, day of week, channel, timelength etc.
Establishing Financial ROI
By multiplying spot audience volumes by the cost per thousand (CPT) rate at which the DRTV audience was bought, we can establish the cost of each spot. Because we know the call volumes attached to each spot we are able to report cost per call by spot. If the advertiser has a notional value that they can attach to a call with a positive outcome then it is possible to establish ROI based on the cost of call from each channel, time band, day of week, programme genre etc in order to report a ROI based on prospect value.
For more information on our analytics services visit www.teqtonic.com







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Welcome to Teqtonic
Teqtonic is a direct-digital communications planning consultancy that helps clients and partners to achieve three things: 1) Win new customers 2) Grow sales and 3) Build brands. In other words, we’re into high performance communications planning. Here’s a bit more about us:
We tend to work with clients and partner agencies who have a digital direct marketing agenda and a strong ROI focus.
We believe that the communications landscape is getting so complex that traditional DR optimisation in itself is no longer sufficient to solve direct marketing problems; agencies have to find new communication ideas that cut through and deliver the right ROI simultaneously.
The definitions of ROI have to be reworked. The internet is bringing new measures of advertising effectiveness and we need to understand all the possibilities that these new measures bring to campaign evaluation and control.
We are particularly interested in understanding and optimising the relationship between online and offline media.
The new age of Search?
All channels have a fixed capacity to deliver results and search marketing feels this as much as any channel. Many advertisers are reaching their full capacity in search, particularly PPC. Their challenge now is to expand beyond search whilst maintaining as efficient ROI metrics.
Teqtonic can help you optimise search and move beyond it, to use traditional channels as a way of expanding your search traffic volumes and maintaining a strong overall ROI.
We work across the entire media and communications spectrum, from TV to SEO. We also handle print, radio and online display, as well as traditional DR media like inserts and direct mail.
If you’re an advertiser or a creative agency who recognises these issues visit www.teqtonic.com to find out more.